questions,
answered.
If yours isn't here, WhatsApp us on +92 300 123 4567 — someone usually replies within the hour during showroom times.
ordering
can i change the size of a catalogue piece?
How long does an order take?
atalogue pieces held in stock ship within 5–7 working days. Made-to-order pieces take 3–4 weeks. Bespoke commissions and fitted joinery take 4–6 weeks from the day you approve the drawing. Turnkey projects run 8–16 weeks depending on scope.
Can I see the piece before I buy it?
Most of the range is on display across two floors at the DHA showroom, along with the full finish, veneer and fabric library. If a specific piece isn’t on the floor we can usually show you something built the same way.
Do you offer trade or bulk pricing?
Yes — for architects, designers, developers and corporate fit-outs. Email trade@interiormotive.pk with your project details and we’ll send a trade price list.
Can I cancel or change an order?
Catalogue orders can be changed or cancelled free of charge until they’re dispatched. Made-to-order and bespoke pieces can be changed until production starts; after that the deposit becomes non-refundable because materials have been cut.
delivery & installation
Is delivery really free?
Free in Karachi and Lahore on orders over Rs 100,000, and that includes installation. Below that threshold, and for other cities, delivery is quoted at checkout — typically Rs 4,000 to Rs 15,000 depending on volume and distance.
Do you assemble and install?
Yes. Our own fitters carry the pieces in, assemble anything that ships flat, level and anchor them, adjust doors and drawers, and take all the packaging away with them.
What if it doesn't fit through my door?
Tell us about tight stairwells, lifts or narrow landings when you order and we’ll check the access dimensions against the drawing beforehand. Where needed we build in sections and assemble in the room.
Do you deliver outside Karachi and Lahore?
We deliver nationwide. Islamabad, Rawalpindi, Faisalabad, Multan, Hyderabad, Peshawar and Quetta are all regular routes. Installation outside Karachi and Lahore is arranged case by case.
payment
How can I pay?
Cash on delivery up to Rs 300,000, bank transfer, Visa and Mastercard, and Easypaisa or JazzCash. Instalment plans over 3, 6 or 12 months are available through partner banks on orders over Rs 150,000.
Do you take a deposit?
On made-to-order and bespoke work, yes — 50% to start production, with the balance due on delivery. Stocked catalogue items can be paid in full on delivery.
Are prices inclusive of tax?
All prices shown on the site include applicable taxes. A formal tax invoice is issued with every order.
after you receive it
What does the warranty cover?
Two years on frames, joinery and structure; one year on hardware and finish. It covers manufacturing faults — not accidental damage, misuse or normal wear. Fabric and leather are covered by the mill’s own warranty, which we pass on to you.
Something arrived damaged. What now?
Tell the fitters at the time, or send photos to hello@interiormotive.pk within 48 hours. We’ll repair on site where possible, and remake the piece where it isn’t.
Can I return something I don't like?
Catalogue items can be returned within 7 days of delivery in original condition for a full refund, less the delivery charge. Custom-sized, custom-finished and bespoke pieces are non-returnable.
Do you service furniture after the warranty ends?
Yes — refinishing, re-upholstery, hardware replacement and repairs, charged at cost of materials plus labour, for as long as you own the piece.
